There can be nothing more frustrating that getting your clothes out of the washing machine to find them still dirty. Often this is due to inadequate preparation before they went in the washer but sometimes it can be cause by the appliance not cleaning clothes properly.

The best way to tell if it is the appliance or not is to try and use a different machine and see if it makes a difference. Try to remember when the problem began and make a note of whether it is getting better or worse as time goes on. A washer that is not working correctly might be an intermittent problem so making a mental note of what is going on is a good idea.

Detergent drawer

If after you’ve eliminated other causes such as too little detergent or a permanent stain your appliance is still not cleaning clothes properly then it could be time to take a different approach. Similarly your appliance could be simply too dirty to make the clothes clean! Just like the detergent drawer any washer can become too clogged up inside the various parts that it stops working at its best. This can cause a smelly drum and won’t leave clothes clean and fresh. Using a washer cleaner product and following the instructions could get your machine back to normal. In general using less detergent in a wash could prevent build up as well as using a laundry machine cleaner more regularly.


Using your appliance incorrectly is another major factor in it underperforming. A machine that is not cleaning clothes properly is a surefire sign that a machine is overloaded, washing things that are inappropriate for the machine eg trainers/shoes or using the wrong programme for the machine contents. A thorough read of your manual will educate you in the proper use and the various different programmes to suit different fabrics or loads.

If you are still having problems with the washer then it is probably worth calling out a reliable engineer like Imperial Appliances Repair Nairobi Services . Our professional staff will come out and evaluate what is happening with your appliance and do various checks to see if the problem can be resolved.

Useful Tips
The detergent drawer of the appliance can become clogged up with residue and general grime that causes the connection between the drawer and the appliance to be blocked.

If detergent isn’t reaching the machine then it could definitely be a major factor of not cleaning clothes properly and therefore leave stains and smells on the clothing. Every so often you should remove the detergent drawer and give it a good clear out.


A machine that is not starting could be a number a faults ranging from something simple to something more serious. The most obvious one to rule out is the machine not starting due to a lack of power. Checking that there hasn’t been a power failure and checking the plug in a different socket are all ways to check that it isn’t something power related.

The next simple test is to check the fuse in the plug of the washer that is not starting – checking the fuse with a continuity test meter or swapping with one you know to work elsewhere might just solve the problem. There could be be a blown fuse or the appliance could have tripped the electrics. Always ensure that you are completely safe from an electric shock prior to checking anything electrical by turning off the mains power or circuit. If the washer has caused the electrics to trip then it could mean a bigger problem with the appliance so it is wise to call in a professional.

If a washer does not start it is worth trying a couple of different settings to try to establish the extent of the problem. For instance the washer might not work on a wash programme but it could still work on a spin option. If this happens then the problem might be down to taking water into the machine.

Checking the washer door is another simple check as more often than not the door might not be closed fully which means the washer won’t start up. There are other cause of a washer not starting which would most definitely require an engineer. Things like a motor or heater problem will all need a professional appliance repairer to attend and diagnose.

We are experts in domestic appliance repair and pride ourselves on our professional service and knowledge of all makes and models. If you are in any doubt over why your washer does not start then you should call on a professional appliance repair company to make sure everything is safe before using the machine again.

Having a broken appliance is a big inconvenience but we try to accommodate our clients around their busy schedule so the chances are we can come out quickly and even the same day if we can. We would be delighted to help anyone with a washer that is not starting and help you resolve the problem quickly and efficiently.